1-year warranty · worldwide

Warranty & support

Every AUN projector comes with a 12-month warranty — wherever you live. You never have to ship your projector back: our factory sends the replacement part to your door, and a video shows you how to fit it.

Start a warranty claim Verify authenticity

Parts shipped to you

Defective parts are replaced — the new part ships from our factory straight to your address.

Video repair guides

Step-by-step video tutorials show you how to fit the part yourself — our team is a message away.

Exclusions apply

Damage caused by misuse, lack of maintenance, fire, water or unauthorized repairs is not covered.

Step by step

How a warranty claim works

Four simple steps — most claims are sorted without the projector ever leaving your home.

Step 1
Contact us
Send your order number and a short video of the problem.
Step 2
Diagnosis
Our engineers identify the faulty part from your video.
Step 3
Part shipped
Our factory ships the replacement part to your address.
Step 4
Fit & enjoy
Follow our video guide to fit it — and you’re back to the show.

Warranty regulations

1Warranty coverage

Every AUN projector bought from aunstore.com is covered for 12 months from the date of purchase against defects in materials and workmanship. Your order confirmation is your proof of purchase — please keep it.

2Nature of service

Warranty service is provided by replacing the defective part. If a specific part (such as the LCD panel, main board, power board or light source) is confirmed defective, a working replacement part is shipped to you from our factory. In such cases, the warranty applies only to the defective component, not the entire product. Replacement is subject to availability of parts.

3How to claim warranty

Contact our support team with your order number and a short phone video (10–30 seconds) showing the problem. Our engineers diagnose the fault from the video — many issues are solved with a setting change on the spot. You do not need to send the projector back.

4Parts delivery time

Delivery time for a replacement part depends on part availability and your location. We will share the tracking details as soon as the part ships.

5Fitting the part

With the part we share a step-by-step video tutorial for your model and part. If you get stuck, message us and our team will guide you. Please do not open the projector for repairs other than as guided by our support team.

6Multiple claims

There is no fixed limit on the number of warranty claims during the warranty period. You may claim as long as your warranty is valid.

7Data & software responsibility

We are not responsible for the loss of data, apps, accounts or settings during warranty service. Please note your app logins and settings before any repair.

8User maintenance

Projectors require regular user maintenance to ensure proper airflow and cooling. Clean the dust filter (where fitted) and the ventilation areas periodically as described in the user manual.

Failure to maintain proper airflow may cause internal overheating and component damage.

9Exclusions

The warranty does not cover:

Damage caused by water, fire, electric shock, accident or misuse
Opening, repairing or modifying the product other than as guided by our support team
Physical damage (scratches, dents, cracks, broken parts)
Damage caused by non-recommended accessories
Damage caused by overheating due to blocked ventilation, clogged dust filters or lack of regular maintenance

10Accessories

Accessories such as remote controls, cables and adapters are not covered by the warranty.

11Out-of-warranty service

Projector out of warranty? Contact us anyway — we can still diagnose the fault and supply the replacement part at a quoted cost.

Warranty applies to genuine AUN projectors. Not sure yours is genuine? Check the 12-digit code on the bottom of the unit on our Verify Authenticity page.

Still need help?