Shipping & delivery

We ship worldwide. If your country cannot be selected at checkout, please contact us and we will check the shipping options for you.

Shipping charges are calculated for your delivery address and the shipping method you choose, and are shown at checkout before you pay. Note: Charges vary depending on destination, product size and weight.

Once your order is confirmed, we prepare it for dispatch. The estimated delivery time for your address is shown at checkout.

Note: Customs clearance, public holidays and carrier delays can occasionally add a few days to the delivery time.

As soon as your order ships, we email you the tracking number and a link to follow your parcel. You can also see your order status under My Account.

International orders may be charged import duties, taxes (such as VAT or GST) and customs fees by the destination country. These charges are set by your country’s customs authority and are outside our control.

Unless checkout states otherwise, these charges are not included in our prices or shipping fees and are payable by the recipient on arrival.

Please double-check your shipping address and phone number before placing your order — carriers may need your phone number to arrange delivery. If you spot a mistake, contact us straight away; we can correct it until the parcel has shipped.

Please check your parcel when it arrives. If the box is damaged or something is missing, contact us as soon as possible with photos of the box, the packaging and the product, and we will make it right.