Privacy policy

This website, aunstore.com, is the official online store of AUN. When this policy says “we” or “us”, it means AUN. For any privacy question, contact us.

• Order and account details — your name, email, phone number, billing and shipping address, and order history — to process, ship and track your orders.
• Support information — messages you send us, and photos or videos you share for a warranty claim — to diagnose faults and ship replacement parts.
• Payment information — card and wallet payments are processed by our payment providers. We do not see or store your full card number.
• Technical data — IP address, browser, device and the pages you visit — to keep the store secure and improve it.

We use cookies the store needs to work (such as your cart and login) and cookies that help us understand how the site is used. You can block or delete cookies in your browser settings; some parts of the store may not work without them.

We send you news and offers only if you have agreed to receive them, and you can unsubscribe at any time using the link in every email.

We share only what each party needs to do its job:

• payment providers, to take your payment;
• shipping carriers and customs agents, to deliver your order and replacement parts;
• hosting, email and IT providers that run this website on our behalf;
• authorities, where the law requires it.

We do not sell your personal data. Our anti-counterfeit check at check.aunstore.com is operated by a specialist verification provider; it only receives the code you enter.

Because we sell and ship worldwide, your information may be processed in countries other than your own. We take steps to make sure it stays protected wherever it is processed.

We keep order records for as long as needed for warranty service and as required by tax and accounting law. Account data is kept until you ask us to delete your account.

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to certain uses, and to withdraw consent. You may also have the right to complain to your local data-protection authority.

Our store is not intended for children, and we do not knowingly collect personal data from children.

We may update this policy from time to time; the latest version is always on this page. To exercise your rights or ask a question, contact us.